WARRANTY


We offer unique luxury watches available exclusively on our online boutique and we believe that your experience of buying an exemplary product should be matched with outstanding customer service, and complete trust in the authenticity of your watch.

CUSTOMER SERVICE
We’re here to help – whether you have a question about a watch, or need to get your watch repaired.  Contact Us.

AUTHORISED RETAILER
We are an authorised dealer for all the brands presented at Massena LAB. This means that your watch will come in a box with full papers of authenticity and at a minimum, a 2-year international manufacturer’s warranty. Our relationship with our partners means that we can manage any after sales requirements you might have including full service and repairs (in and out of the warranty period) in the unlikely event that anything were to go wrong.

Why buy from one of our partner brands at Massena LAB?

• You are guaranteed to be buying a new & authentic product.
• All our products are made exclusively for us in collaboration with our partners.
• You will receive a minimum 2-year international manufacturer’s warranty.

MONEY BACK GUARANTEE
We try our best to give the best possible presentation of our products online but we admit, sometimes this still doesn’t quite live up to actually trying it on. If for any reason you’re not entirely satisfied with your purchase, we will give you a full 7 days to change your mind. Refer to shipping and returns. All we ask is that the watch is sent back in an unworn, sellable condition. Unfortunately, this guarantee is available only to U.S. resident. All international sales are final.
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